Refund policy

#1 Reason why the Lung Master

device won't work for you:

If you don't try it for 30 days...

Return Policy

60-day Money Back Guarantee, no questions asked. Not bad, huh? We want you to be completely satisfied with your products and your experience with our company. To ensure your satisfaction, we have made it easy to return products for a refund or exchange products.

We recommend you use our products for at least 30 days, since it takes some time for your body to adapt. If you’re not sure you’re using the Lung Master product correctly, find more info on our FAQ or the device manual or send us a question at customerservice@lungmaster.com.

Return Procedure

Though we are sad to see you go, we want to help you with this return!

The Lung Master is backed with a 60-day trial. Our 60-day trial starts from when your package is delivered. If you are unhappy with your order and want to return within your trial period, we will accept it for a refund. Our Returns Department inspects each product returned. If it is returned damaged from negligence (i.e. you let your dog use it as a chew toy), we will not process your refund, and our Customer Experience Team will notify you. It must also be in the original packaging along with the accessories that come with the device.

Please log in to the Customer Accounts Portal or send us an email at customerservice@lungmaster.com to start your return request.

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

Here’s what to expect once you submit your return request:

Once you've submitted a ticket, a Lung Master Team Member will review your request.
An RMA number will be sent to your email
To return your product after receiving your RMA number, you should mail your product to:

7914 W Dodge Rd, Suite 278

Omaha, NE 68114

USA

Once we receive your return, our fulfillment center will inspect it. Product must be returned in like new condition.
Following the product inspection, your refund will be processed accordingly within 3-5 business days.
When we process your refund, you will receive a confirmation email. Please contact your bank or financial institution for posting timeframes; it can take up to 10 business days.

NOTE: Any original shipping charges will not be refunded unless the return is a result of our error. If you have purchased through Kickstarter or Indiegogo, free return shipping will not be applied.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@lungmaster.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@lungmaster.com and send your item to: